The first impression of a healthcare facility is created from its orderliness and cleanliness. A neatly maintained, well-staffed facility with well-oiled working equipment is the ideal ecosystem for a hospital to provide standardized public healthcare services.
Behind the effective service delivery by a doctor in the frontline, so many factors silently play their role behind the scenes. How well the management provides for the resources like infrastructure, equipment, chemicals, and medicines are the most essential factors.
The patient load on the Healthcare Facilities overwhelms the medial officers and the traditional procedure of managing the HR, Estate, Equipment, and waste impairs the management from keeping all the resources organized for most of the times to deliver sustained health services.
Despite huge investment in the health sector, in most of the cases especially in public hospitals the experience is generally not a happy one. There must be something missing.
Taking advantage of Information Technology and Communication to implement health and management best practices will surely help.
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